Enterprise Risk Management Agenda Toronto 2017 – Spark Conferences

Enterprise Risk Management Agenda Toronto 2017


Day 1 – Thursday, September 14, 2017


Network, visit the exhibitors and enjoy breakfast.

Megan Evans
Vice President and Chief Legal & Risk Officer
The Hospital for Sick Children

Elizabeth Martin 
Chair of the Board
Healthcare Insurance Reciprocal of Canada (HIROC)
Former Vice-Chair of the Board, Sunnybrook Health Sciences Centr

The promise of ERM is that it produces risk intelligence that supports decision-makers to optimally exploit opportunities (that present the potential to create value) while managing threats (with the potential to destroy value). Delegates will have an opportunity to participate in a pre-conference survey to benchmark their organization’s ERM capabilities and see where they stand relative to other health care sector organizations.

Session objectives:

  • Share the findings of a series of studies that benchmark the performance of ERM across the corporate, government and non-profit sectors
  • Elaborate on the key strengths of ERM programs in the health care sector as well as the biggest opportunities for improvement
  • Explain how ERM can help identify the key differentiators between average and high-performing organizations

Diana Del Bel Belluz
Risk Wise

Facilitated ice-breaking exercise and group discussion on learning objectives for the conference.

Polly Stevens
VP, Healthcare Risk Management
Healthcare Insurance Reciprocal of Canada

Part 1: ERM at Different Organizations

Enterprise Risk Management is a journey. “Slow and steady wins the race” (Aesop) is an accurate reflection of ERM implementation in any organization. Eight years after SickKids started their first risk register they continue to build and learn. Their lessons learned will be portrayed as the ERM – Top 10 ERM Challenges.

Session Objectives:

  • Identify potential challenges one may have to implement ERM
  • Identify strategies to overcome these challenges
  • Share experiences from 12 years of managing an ERM program

Tara Tyson
Director, Risk Management
The Hospital for Sick Children

Niagara Health presents their journey of mitigating “never events” through the lens of quality, safety, and risk through the engagement of the hospital community along the way.

Session objectives:

  • Provide an overview of the Niagara Health journey to inspire a patient safety culture
  • Illustrate the integration of ERM to achieve Never Events prevention
  • Facilitate awareness and promote engagement of Never Events in the Niagara Health hospital community

Caroline Smith
Senior Risk Management Specialist
Niagara Health

Marilyn Kalmats
Director of Quality, Patient Safety, Risk and Patient Relations
Niagara Health

The Provincial Health Services Authority (PHSA) in Vancouver British Columbia operates 9 agencies and 13 programs and services across British Columbia that provide care and services throughout specialized hospitals and centres, such as BC Children’s Hospital and the BC Cancer Agency.  Each agency, program, and service has its own unique leadership team and internal culture.

Session objectives:

  • Share an approach to the implementation of an Integrated Risk Management Framework across a health care organization
  • Talk about the development of Risk Registers
  • Show how PHSA was able to embed ERM into senior level decision making

Catherine Syms
Corporate Director, Risk Management
Provincial Health Services Authority

Angeza Mohammed
Integrated Risk Management
Provincial Health Services Authority

Part 2: ERM Integration

The promise of ERM is to better inform business decision making. Unfortunately, most ERM programs are only able to support mitigation decisions. In this session, the speaker reveals the design flaws in common ERM frameworks that result in the inability of ERM programs to support upside decision making in general. The speaker then presents a value-based ERM approach that synthesizes ERM with value-based management and discusses how this supports the full range of risk-reward decision-making processes. Finally, the speaker discusses how a value-based ERM approach enhances the strategic planning process, and also share case studies.

Session objectives:

  • Present common ERM framework design flaws inhibiting the support of upside decision making
  • Highlight a value-based ERM approach that synthesizes ERM and value-based management
  • Show how a value-based ERM approach can be applied to enhance strategic planning

Sim Segal
President, SimErgy Consulting
Author, Corporate Value of Enterprise Risk Management

Part 3: 2017 Risk Management in Health Care: Issues

The past few years have witnessed many natural and human-caused disasters that have influenced the lives of millions around the globe. Health care organizations face greater challenges to prepare for new kinds of emergencies, some never seen or experienced before.

Session objectives:

  • Talk about the probability, impact, and risk of different natural or human-caused disasters
  • Talk about how to identify high priority disasters that need specific preparedness
  • Learn how to stratify risks and decide what disasters to plan for first and what may be deferrable

Dr. Daniel Kollek 
Emergency Physician
Assistant Clinical Professor, Emergency Medicine, McMaster University
Chair, Canadian Association of Emergency Physicians (CAEP) Disaster Committee
Executive Director, Centre for Excellence in Emergency Preparedness (CEEP)

The size and complexity of today’s healthcare industry are incomprehensible. The technology supporting it has become equally innovative, sophisticated, complex and, most importantly, also connected. And that, of course, makes all of it vulnerable—including, at the center of everything, the patient.

The world recently witnessed the extent of these vulnerabilities first hand when a ransomware attack known as WannaCry rapidly infected Hospitals around the world, completely crippling many in England and Scotland. These organizations were, within minutes, rendered completely incapable of performing even the most basic of patient care and in many cases, were forced to turn patients away.

Hospitals have become giant building size computers that have real lives depending on their ability to function as such. In this session learn why it is up to everyone involved in this vastly expanding circle of care, from the boardroom to the server room, to do their part to ensure patient safety and prevent ransomware attacks in your organization.

Kevin Magee
Member of the Board of Directors
Brant Community Healthcare System
Regional Sales Director

Day 2 – Friday, September 15, 2017

Elizabeth Martin 
Chair of the Board
Healthcare Insurance Reciprocal of Canada (HIROC)
Former Vice-Chair of the Board, Sunnybrook Health Sciences Centre

Megan Evans
Vice President and Chief Legal & Risk Officer
The Hospital for Sick Children

Part 3: 2017 Risk Management in Health Care: Issues – Continued

HIROC (Healthcare Insurance Reciprocal of Canada) is Canada’s leading provider of healthcare liability insurance. Using its expansive claims database of more than 27,000 claims, HIROC has access to great insights into the top risks and key mitigation strategies in health care.

Session objectives:

  • Understand the evidence-base for prioritizing care-related risks in healthcare IRM (ERM) programs
  • Review the latest results from a shared, national IRM (ERM) database on care-related risks

Polly Stevens
VP, Healthcare Risk Management
Healthcare Insurance Reciprocal of Canada

The fastest growing risk for health care organizations is privacy. In the last two years, we have seen a huge rise in the number of cases, class actions, prosecutions and fines in health care privacy.

Session objectives:

  • Review Canadian privacy breach case examples
  • Discuss Privacy risk management strategies
  • Answer privacy risk questions

Kopiha Nathan
Senior Healthcare Risk Management Specialist

Kate Dewhirst
Kate Dewhirst Health Law

Part 4: ERM Accountability

Ultimately, the responsibility of ERM resides with the Board. This requires that Board members are conversant in the principles of ERM and best practices to effectively manage and provide oversight for the organization and risk management. That said, it is also critical that the Board receives the right information in a manner that is edifying and allows for informed decision making. The Board needs to be aware that risks to the organization often evolve, change or abate and as such the controls currently in place may no longer be effective. As such, it is critical to ensure that senior leadership and the Board create a governance structure that allows for the free flow of information that will govern the decision-making process.

Points that will be discussed include:

  • Best practices in ERM governance
  • Keeping the Board out of the weeds

Nora Constas
Senior Vice President – National Practice Leader Health Care
Marsh Risk Consulting

Susan Nickle
General Counsel and Vice President, People and Culture 
London Health Sciences Centre

The ERM framework provides the structure for bringing risks forward to the senior leadership team and board of directors. Using an ERM framework, leaders can better review all aspects of hospital operations. It helps leaders understand risks arising across the hospital and how these risks might negatively impact the organization’s strategy and objectives.

Session objectives:

  • Discuss how to appropriately and consistently manage communication between ERM project owners and the senior leadership team and board of directors
  • Discuss ERM communications: how to be productive while balancing time constraints
  • Discuss ERM stakeholders and their accountability

Renee Blomme
Corporate Risk Management
North York General Hospital

Part 5: ERM Program Evaluation

This session explores the ten key criteria that define best practices for an ERM program, and which can be used as a benchmark. The speaker will discuss common industry practices and evaluate them against each of these ten criteria. Attendees can keep score along the way to form their own evaluation of their company’s ERM program. The speaker will also discuss three easily observable symptoms that indicate whether or not an ERM program is likely satisfying many of these criteria.

Session objectives:

  • Identify ten key criteria for evaluating the sophistication of your ERM program
  • Learn common industry practices as they relate to each key ERM criterion
  • Identify three symptoms that typically indicate when an ERM program lacks many of these criteria

Sim Segal
President, SimErgy Consulting
Author, Corporate Value of Enterprise Risk Management

This session will highlight Sunnybrook’s experience in evaluating the effectiveness of their ERM program. The session will include a discussion about possible approaches and tips for consideration when developing an evaluation approach.

Session objectives:

  • Demonstrate the importance of evaluating an ERM program
  • Learn about how Sunnybrook evaluated its ERM program
  • Discuss other methods for potential evaluation

Dorothy Carson
Project Manager, Quality and Patient Safety
Sunnybrook Health Sciences Centre

Be part of the 2018 Conference:

We are always looking for new and innovative subject matter on Enterprise Risk Management. If you wish to speak at the 2018 conference in Toronto, please email Oana Matei at oana@sparkconferences.com.

Conference Partners and Sponsors

HIROC’s healthcare risk management services are unequaled in the Canadian insurance market. HIROC team draws upon extensive knowledge and broad experience in healthcare risk management and patient safety. With an extensive Canadian claims database at their fingertips, we help subscribers identify and mitigate risks at no additional cost – HIROC knows healthcare!

Marsh, a global leader in insurance broking and risk management, teams with clients to define, design, and deliver innovative industry-specific solutions. Marsh is a wholly owned subsidiary of Marsh & McLennan Companies, a global team of professional services firms offering advice and solutions in the areas of risk, strategy, and human capital.

The Canadian College of Health Leaders (CCHL), formerly known as the Canadian College of Health Service Executives (CCHSE), is a national, member-driven, non-profit association dedicated to ensuring that the country’s health system benefits from capable, competent and effective leadership.

Longwoods™ publishes healthcare research, reports, reviews, commentaries and news from and for academics, scientists, clinicians, policymakers, administrators and pundits.

Risk Wise helps executive teams and boards gain clarity and confidence by having effective conversations about complex and difficult risk issues. They guide their clients through challenging people and leadership issues to ensure their ERM programs successfully and sustainably enhance accountability, performance, and resilience.

Download the Sponsorship Prospectus here.

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